EventPulse FAQ
FAQ
Frequently asked questions
Everything merchants ask us about EventPulse.
What does EventPulse do?
EventPulse adds an animated banner to your store for 39 US and international holidays. Each banner appears a few days before the holiday and disappears when it ends, using each visitor's local date and time zone.
Do I need to code or edit my theme?
No. You turn on the EventPulse app embed in your theme editor with one click. Uninstalling the app removes the banner, with no leftover code.
Which themes are supported?
All themes. The app embed works with Online Store 2.0 themes and older (vintage) themes alike. On 2.0 themes you can also place the banner as a block anywhere on a page.
Which holidays are included?
New Year, Lunar New Year, Valentine's Day, International Women's Day, St. Patrick's Day, Holi, Ramadan, Eid al-Fitr, Easter, Earth Day, Mother's Day, Eid al-Adha, Africa Day, Juneteenth, Father's Day, Independence Day, Mid-Autumn Festival, Halloween, Diwali, 11.11 Singles' Day, Thanksgiving, Black Friday, Cyber Monday, Hanukkah, Christmas, Boxing Day, New Year's Eve and more. You can switch any of them off and add your own events.
What is the difference between Essential and Premium?
Essential shows every holiday automatically in one of three designs (Festive, Minimal, E-commerce), with languages, animations and display rules. Premium adds full customization: colors and color themes, your own images, texts and dates, unlimited custom events, a button, a countdown and a promo badge, and a different design for each holiday.
Can I choose which holidays appear?
Yes, on both plans. In Calendar, turn each holiday on or off. With Premium you can also create your own events with start and end dates, like a store anniversary.
Can I change the texts, colors and images?
Yes, with Premium. Each holiday can have its own greeting, subtitle, button, colors, illustrations and background image, and you can apply one of six color themes. On Essential, banners use the built-in colors and illustrations of each design.
Which languages are supported?
Greetings and countdown labels are available in English, French, Spanish, German, Italian and Portuguese, or automatically in your storefront's language. Texts you write yourself are shown exactly as written.
Can I add a button, countdown and promo badge?
Yes, with Premium. The button can link to a collection, a product or any web address. The E-commerce design adds a live countdown to the end of the holiday and a promo badge such as -20%.
Will it slow down my store?
No noticeable impact. The core script is very small, illustrations load only while a holiday is live, and animations pause when the banner is off screen. Nothing is requested from our servers when a page loads.
Does EventPulse collect my customers' data?
No. The banner runs in the browser from Shopify's network and sends no data to our servers. See our privacy policy.
How much does it cost?
Essential is $9.99 USD per month and Premium is $19.99 USD per month. Pay yearly and save 40%: $71.88 per year for Essential, $143.88 per year for Premium. Both plans include a 7-day free trial and are billed by Shopify on your store invoice.
Can I change plans later?
Yes. Upgrade, downgrade or switch between monthly and annual billing anytime from the Plans page in EventPulse. Shopify adjusts your bill automatically, and your Premium settings are kept if you switch back.
How do I cancel?
Uninstall EventPulse from Settings → Apps in your Shopify admin. Billing stops automatically. If you cancel during the trial, you pay nothing.
What happens to my data if I uninstall?
Your store record is deleted when you uninstall, and any remaining data is deleted when Shopify sends the store deletion request.
Didn't find your answer? Visit Support or write to support@eventpulse.store.