EventPulse support
Help center
EventPulse support
Real people, real answers. Here is how to get help quickly.
Email support
Write to support@eventpulse.store. We reply within 24 hours on business days, usually much faster.
From the app
In EventPulse, scroll to the Support card on the Home page, write your message and send it. Your store domain is attached automatically.
Help yourself in a minute
- Getting started tutorial: install, turn on the app embed and publish your first banner.
- Documentation: every setting explained.
- FAQ: answers to the most common questions.
- Changelog: what's new in EventPulse.
The banner doesn't appear? Check these first
- Is the app embed on? In EventPulse, the Home page shows "App embed: On" in Status. If not, click Turn on app embed, then Save in the theme editor.
- Is a holiday showing today? The Home page tells you which holiday is live and when the next one starts. Between holidays, nothing is shown, which is normal.
- Is the master switch on? "Show the banner on my store" must be on.
- Is your plan active? The banner shows only while your trial or subscription is active.
- Did you close it? If the close button is enabled and you closed the banner, your browser hides it until the next holiday. Try a private window.
Still stuck? Click Publish now on the Home page to resync your settings, then send us your store address at support@eventpulse.store.
What to include in your message
- Your store address (example: yourstore.myshopify.com)
- The page where you see the problem
- A screenshot if you can
Company details
SAMAG GROUP LIMITED, registered in England and Wales, company number 17105835.
182-184 High Street North, London, E6 2JA, United Kingdom