Who we are

EventPulse (the "app") is a Shopify app provided by SAMAG GROUP LIMITED, a company registered in England and Wales under company number 17105835, with its address at 182-184 High Street North, London, E6 2JA, United Kingdom ("we", "us"). We are the data controller for the information described in this policy. Contact: support@eventpulse.store.

Information we collect

When a merchant installs and uses EventPulse, we collect only what the app needs to work:

• Store information provided by Shopify: the store's domain (myshopify.com address) and the access token Shopify issues to the app. Depending on how Shopify authorises the app, this can include the name and email address of the staff member who installs or opens the app.
• Your banner settings: designs, texts, colors, links, schedule options, the holidays you turn on or off, the dates of your own events, and the addresses of images you upload. Uploaded images are stored in your own Shopify Files.
• Your plan status: whether your EventPulse subscription is active, read from Shopify's billing system. We never see or store your payment details: billing is handled entirely by Shopify.
• Support messages: if you contact us from the app or by email, we receive your message, your store domain and the contact details you provide.

Your customers' data

EventPulse does not collect, store or process any personal information about your customers or store visitors. The banner is displayed from Shopify's content delivery network and runs in the visitor's browser; it sends no data to our servers, sets no cookies and uses no tracking or analytics.

If you turn on the close button (×), the visitor's browser remembers locally (in its local storage) that the banner was closed, so it stays hidden until the next holiday. This value never leaves the visitor's device and contains no personal information.

How we use information

• To provide the app: save your settings, publish your banner and holiday calendar to your store, and keep the schedule up to date.
• To check your subscription status with Shopify.
• To answer your support requests.
• To keep the app secure and fix problems.

We do not sell your information, use it for advertising, or build profiles. Our legal bases are the performance of our contract with you (the app's terms on the Shopify App Store) and our legitimate interest in operating and securing the app.

Service providers

We share information only with the providers that run the app for us, under their data processing terms:

Provider	Purpose
Shopify	Platform, app installation, billing and storefront delivery
Fly.io	Hosting of the EventPulse app servers
Neon	Database where store settings are kept
Our email provider	Delivery of support messages

Some of these providers may process data outside the United Kingdom or the European Economic Area. Where they do, they rely on recognised safeguards such as Standard Contractual Clauses.

Retention and deletion

• When you uninstall EventPulse, your store's record and access token are deleted from our database.
• Shopify then sends us a store deletion request (shop/redact), which we honour automatically by deleting any remaining data about your store.
• Support emails are kept only as long as needed to handle your request, and no longer than 24 months.

Data requests (GDPR / CCPA)

EventPulse supports Shopify's mandatory privacy webhooks. Because we hold no customer data, customer data requests and customer deletion requests are answered automatically with no data to return or delete.

Your rights

You can ask us at any time for access to, correction of, or deletion of your data, or object to its use, by writing to support@eventpulse.store. We reply within 30 days. If you are in the United Kingdom or the European Economic Area, you may also complain to your data protection authority (in the UK, the Information Commissioner's Office).

Security

Data is encrypted in transit (HTTPS) and access tokens are stored on secured servers with restricted access. The app only requests the Shopify permissions it needs: reading products and themes, and writing files.

Changes

We may update this policy when the app changes. The date at the top shows the latest version. Significant changes will be announced in the app or by email.

Contact

SAMAG GROUP LIMITED
182-184 High Street North, London, E6 2JA, United Kingdom
support@eventpulse.store